Praise for service working with people with disabilities in Inverness
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A SERVICE for people with disabilities in Inverness has earned a glowing report from the Care Inspectorate.
Cheshire House, a single-storey network of self-contained flats in Ness Walk, supports 16 young adults with varying needs.
The report praised the quality of staffing and care in enhancing all aspects of tenants’ lives, including activities such as theatre-going, volunteering and going outdoors.
There was positive feedback from tenants and inspectors stated: “It was clear to us that they enjoyed good relationships with members of staff who respected their individuality with compassion and in a dignified manner.”
Staff respondents also strongly agreed that the service provided good care and support.
The inspection found “some major strengths in supporting positive outcomes for people,” with quality of staffing found to be very good.
It added: “There were a few areas for improvement, but those that do exist will have minimal adverse impact on people’s experiences.
“We found that members of staff at Cheshire House were very familiar with the support needs of customers. We saw some warm and genuine interactions.
“The service acted as passionate advocates for the people they supported to get the most out of life and be as independent as possible.
“A wide range of leisure opportunities and recreational activities, both at home and in the local community, were routinely supported. Some customers also took part in volunteering placements which contributed to their overall self-esteem and confidence.”
The report found no requirements for action, noting that previous staff and management discussions on “underperforming” staff were being addressed.
Cheshire House’s service manager Freda Murray said: “We’re committed to empowering individuals to live, learn and work as independently as they choose to at Cheshire House.
“This inspection recognises the commendable efforts of all staff and volunteers who deliver excellent person-centered care to our amazing service-users.”
