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Praise for Highland care at home service

By Andrew Dixon

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"Staff were motivated, trained and well supported," said inspectors.
"Staff were motivated, trained and well supported," said inspectors.

A care at home support service has been rated as very good by inspectors.

Kirkhill-based Contrast Care supports around 50 people in Inverness and rural areas around Beauly, Muir of Ord and Conon Bridge with services arranged through NHS Highland.

It also works in partnership with Highland Hospice and NHS Highland to deliver a responsive palliative care service to people in their own homes.

The support service was graded by the Care Inspectorate as very good for leadership and supporting people's wellbeing.

Following the short-notice announced visit, inspectors said: "There was a high level of satisfaction about the care and support they provided.

"Managers and leaders were skilled, and were committed to continually improving the service. Staff were motivated, trained and well supported. Managers and staff worked effectively with other agencies, including to deliver a responsive and compassionate palliative care service."

They added people experienced warm, encouraging and positive relationships with staff.

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