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New scheme to support police searches for vulnerable missing people introduced in the Highlands and Islands


By Gregor White

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Police are spearheading a new initiative that aims to speed up missing person inquiries.
Police are spearheading a new initiative that aims to speed up missing person inquiries.

A new scheme aims to speed up the search process for any vulnerable people who go missing in the Highlands.

The Herbert Protocol is made up of a detailed form which can be filled out with vital information including a photograph, contact details, medication required and any significant locations, before a person goes missing – saving time on missing person inquiries should oe ever need to be launched.

Sergeant David Campbell, missing person co-ordinator for Highland and Islands Division, said: “People go missing for a variety of reasons and unfortunately vulnerable people becoming lost, distressed or disorientated is something that we can be faced with.

“This not only puts the missing person at risk but it also causes considerable distress for their loved ones.

“In the Highlands alone, more than 40 people with dementia have been reported missing in the last year.

“Speed is of the essence in any missing person enquiry – the longer someone is missing, particularly if they are vulnerable, then the greater the risk to them.

“The Herbert Protocol enables people to be assured that all relevant information can be passed quickly to police, and will provide vital assistance to officers in their search efforts.”

The scheme originated in Norfolk and takes its name after Normandy landings veteran George Herbert, who lived with dementia and sadly died in 2011 after he went missing while looking for his childhood home.

It will be promoted with everyone registered with adult care services in the Highlands, including people living with dementia, a learning disability or experiencing mental ill-health.

Ian Thomson, NHS Highland’s lead social work for its north and west division, said: “We recognise the important role that care services play in the lives of many adults across Highland.

“Adults experiencing care should be supported to lead the lives they want to – with as much freedom, independence and opportunity as possible – whilst, at the same time, care services may be required to manage risks when things go wrong.

“For those adults that we work with who are at a significant risk of becoming a ‘missing person’ we are strongly promoting the completion of the Herbert Protocol.”

Peter Macleod, chief executive of the Care Inspectorate said: “The Care Inspectorate wants to see all care services in Scotland deliver world class care, and fundamental to that is care that respects people’s rights, needs and choices.

“We want to see people who live in care homes live full and meaningful lives and that means being supported to be as independent as possible.

“Where appropriate, care homes should consider how they can take a positive approach to risk and the Herbert Protocol is one of a number of tools that can help them do this.

“We are pleased to support the work of NHS Highland and Police Scotland, and would encourage care services to use the Herbert Protocol where it is needed.”

If a family has a relative in a care home and wish to complete the paperwork they would initially discuss that with the home who would then include that in the individual's care plan.

For relatives at home, the paperwork can be obtained through any police station.

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