Home   News   National   Article

Virgin Media O2 to roll out new AI-powered spam call detection


By PA News

Easier access to your trusted, local news. Subscribe to a digital package and support local news publishing.



Click here to sign up to our free newsletters!
The new tools would be available to all customers (Yui Mok/PA)

Virgin Media O2 is to roll out new AI-powered tools to mobile customers to help combat fraud and spam.

The telecoms firm has partnered with voice security company Hiya to introduce the spam tools alongside a new caller identification system.

As part of a service called Hiya Protect, artificial intelligence is used to analyse phone number behaviour to determine whether to flag a call to a customer as suspected spam or block it as fraud – which Virgin Media O2 said will prevent calls from even reaching customers’ phones.

In the fight against fraud, we’re committed to rolling out the latest technology to help keep our customers safe
Murray Mackenzie, Virgin Media O2

The new tools will be rolled out to all customers and will be joined by Hiya’s Connect caller ID system, which enables companies to add their information to a call – including their name, logo, call purpose and location – to enable customers to quickly understand who is calling and why.

“In the fight against fraud, we’re committed to rolling out the latest technology to help keep our customers safe,” Murray Mackenzie, Virgin Media O2’s director of fraud, said.

“From AI tools to help us block fraudulent calls, to services that help identify callers before a customer has even picked up the phone, our extensive partnership with Hiya will see us continue to improve on our existing measures and give customers additional protection from spam and fraudsters.”

Carriers around the world are wrestling with how to prevent phone spam and scams, and protect the reputation of business customers. Hiya is doing its part to restore confidence in voice calling by aligning with leaders like Virgin Media O2
Kush Parikh, Hiya

According to the telecoms firms, the AI tools it already uses to monitor text messages for spam prevented more than 89 million spam messages from reaching consumers in 2023.

Virgin Media O2 is urging all mobile customers to report any suspicious text messages by forwarding them, for free, to 7726.

Commenting on the new spam calling tools, Hiya president Kush Parikh said: “We are proud to provide our spam and fraud solution and branded calling service to Virgin Media O2, a company known for its exceptional service throughout the UK.

“Carriers around the world are wrestling with how to prevent phone spam and scams, and protect the reputation of business customers. Hiya is doing its part to restore confidence in voice calling by aligning with leaders like Virgin Media O2.”

Do you want to respond to this article? If so, click here to submit your thoughts and they may be published in print.

Keep up-to-date with important news from your community, and access exclusive, subscriber only content online. Read a copy of your favourite newspaper on any device via the HNM App.

Learn more


This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies - Learn More