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Inverness appliance specialist Highland Appliance Services is acquired by County Durham's Pacifica Group


By Calum MacLeod

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Pacifica Group chief operating officer Scott Pallister (left) and David MacFadyen from Highland Appliances after agreeing the deal.
Pacifica Group chief operating officer Scott Pallister (left) and David MacFadyen from Highland Appliances after agreeing the deal.

An Inverness business with more than 35 years experience in the sale and repair of home appliances is under new ownership.

Highland Appliance Services, which is based at Smithton Industrial Estate, has now joined Pacifica Appliance Services, which is part of the growing County Durham-based Pacifica Group.

Highland Appliance Services specialises in the repair of leading brands including AEG, Zanussi, Electrolux, Beko, Neff, Bosch, Siemens, Lamona, Smeg and Domestic and General and covers the whole of the Highlands, Strathspey and Moray.

It now becomes part of the largest independent appliance repair company in the UK, Pacifica, which undertakes more than 350,000 repairs every year and employs in excess of 240 engineers.

David Macfadyen of Highland Appliance Services, which employs four field engineers and two office-based staff, said: "We have been trading for more than three decades and have built-up a loyal client base by providing excellent levels of service and care.

"Customers old and new will benefit from the enhanced and strengthened offering created by Highland Appliance Services becoming part of one of the largest and most respected businesses of its kind in the UK.”

Kevin Brown, chief executive of Pacifica Group, said: "Highland Appliance Services is a perfect fit with the Pacifica business and ethos as we expand our commercial reach and customer base across the UK.

“It has an impressive reputation, with highly skilled technicians and a committed office-based team. It shares our focus on quality customer service and continual development of expertise in appliance repair. This deal complements and underpins what we offer across a wider geographical area as part of our ambitious plans for growth.

“We are actively progressing our buy-and-build strategy and are looking to establish relationships with businesses like Highland Appliance Services that would benefit from being part of Pacifica.”


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