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Inverness airport wins best in Europe award fourth year running

By Annabelle Gauntlett

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Inverness airport. Picture: Highlands and Islands Airports Limited.
Inverness airport. Picture: Highlands and Islands Airports Limited.

Inverness airport has once again swept up at the prestigious airports council international (ACI) airport service quality (ASQ) awards, winning the best airport under 2 million passengers in Europe for the fourth consecutive year.

In addition to securing the best airport title, Inverness airport has also earned the airport with the most dedicated staff in Europe.

Inverness airport has been lauded for its outstanding commitment to providing unparalleled customer service, as recognised by passengers themselves.

The airport's dedication to ensuring a seamless and enjoyable travel experience has solidified its position as a leader in the aviation industry.

The ACI ASQ programme remains the gold standard for benchmarking customer service in the airport industry, with nearly 400 airports worldwide participating in the initiative.

By measuring passenger satisfaction during their airport experience, the ASQ awards offer invaluable insights into the quality of service provided by airports across the globe.

Graeme Bell, general manager of Inverness airport, said: "Winning the best airport in Europe award for the fourth consecutive year is an extraordinary achievement that reflects the unwavering dedication and tireless efforts of our exceptional team.

“We are profoundly grateful to every member of the team, our valued concessionaires, and our trusted partners for their relentless commitment to excellence. "This prestigious accolade is a testament to their collective passion and professionalism, which continues to elevate the travel experience for all our passengers.”

Luis Felipe de Oliveira, director general of ACI world, said: "Flying through Inverness airport isn't just a transit; it's an experience crafted with care.

"Success in the airport service quality (ASQ) awards underscores Inverness’ ability to make every passenger have a memorable and enjoyable airport journey."

Inverness airport's ongoing recognition in the ASQ awards reaffirms its status as a world class airport, dedicated to providing passengers with the highest standards of service and satisfaction.

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