Residents and inspectors happy with Inverness care home
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RESIDENTS of the Isobel Fraser Care Home in Inverness benefit from very good care in a pleasant environment close to the city centre, inspectors have reported.
During the visit to the 28-room home in Mayfield Road, the Care Inspectorate found “positive relationships between staff and residents” and added: “Staff knew people well and what was important to them. People told us they were very happy and had no complaints.
“Relatives agreed and told us: ‘The care my relative receives is exceptional’.”
Key messages included:
n Staff supported people with care and sensitivity.
n Staff supported people with a wide range of activities and trips outside.
n People’s health and well-being benefited from very good arrangements in infection control and prevention.
n The manager had clear systems for quality assurance.
n The staff team shared responsibility for identifying and supporting improvement.
n Staff work well together and staff morale was good.
n People living in Isobel Fraser benefited from a comfortable and homely setting, although improvements were required.
The service was rated very good, the second highest rating possible, for the quality of support for people’s wellbeing, with the same rating awarded for leadership.
The home’s setting was rated as good. Inspectors heard the interior is being redecorated.
The report said: “Staff provided sensitive, dignified care and supported people at their own pace and with respect.
“People’s nutrition and hydration needs were met well. Food was of high quality, home cooked, fresh and hot with choice available and alternative options offered. People’s preferences were respected and understood by the chefs because there was good communication about people’s dietary needs.”
Inspectors praised the effective electronic medication system and staff had completed training in administration of medication and followed good practice guidance.
“Their practice was audited routinely,” the report said. “This provided assurance that medication was administered by well trained staff.
“Personal planning commenced when people moved into Isobel Fraser, using an electronic system which included a range of health and risk based assessments.
“We found significant strengths in relation to infection control practices. The environment was clean because housekeeping staff worked hard to achieve this.”
Inspectors also found major strengths in supporting positive outcomes for people.
“Communication within the staff team was good and information was shared verbally and electronically,” the report stated. “This meant staff were kept up to date with changes in people’s care needs so that action could be taken quickly and effectively.”
Two areas of improvement were identified – the service should ensure actions are fully completed when improvement is identified and action should be taken as a result of surveys or feedback from residents.
