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DREW HENDRY: Reliable postal service is essential for communities

By Drew Hendry

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Drew Hendry fears the problems with the postal service will only grow worse as we approach Christmas.
Drew Hendry fears the problems with the postal service will only grow worse as we approach Christmas.

I've written before about the pressing need for the UK government to step up and help folk with their energy bills this winter. As the days grow ever shorter and the festive season fast approaches, another potential crisis is developing, one that may affect the timeliness and reliability of our postal services.

Our posties have been enduring a long-standing dispute with management from the Royal Mail over changes to working terms and the operational hours at the Inverness sorting office. The impact of this dispute resonates through thousands of households in Inverness and surrounding areas, with daily mail deliveries routinely delayed. Though undesirable, last year’s industrial actions highlighted the pressing concerns that require immediate attention to avoid a repeat as we approach the bustling Christmas period.

I've re-opened the dialogue with Royal Mail management, aiming to work constructively to sort these issues, ensuring the timely delivery of letters and parcels, particularly as we head into a season marked by a surge in postal traffic. This meeting was prompted by a letter I penned to the CEO of Royal Mail, voicing constituents' concerns and anxiety over the ongoing disruptions. The delays have led to missed medical appointments, extremely distressing delays related to funeral arrangements, and significant inconvenience with delayed deliveries of essential items.

In the letter, I stressed the urgency of addressing these concerns as the festive season looms, suggesting several measures, including improved maintenance of vans to reduce breakdowns, the potential acquisition of additional vans, the allocation of extra hours and the employment of temporary workers to manage the anticipated surge in demand. These steps are crucial to ensuring a seamless service during the forthcoming peak season and to addressing the longstanding issues affecting daily deliveries.

As we brace ourselves for the festive season, the spotlight is now on the management at Royal Mail to take immediate and tangible steps to rectify the existing issues. Burying heads in the sand and hoping the problems will sort themselves out is not an option. The assurance of a reliable postal service is not just about the timely delivery of Christmas gifts, but it's about the essential communication that binds our communities together, now more so as the winter darkness descends.

The engagement with Royal Mail is a step towards resolution, and I will continue to push for the necessary changes to ensure our posties can carry out their vital work effectively and our communities remain well-served.

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