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Controversial Inverness car park operators 'finally admit' error

By Erin Miller

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The car park at Rose Street Retail Park has been attracting a huge number of complaints. Picture: James Mackenzie
The car park at Rose Street Retail Park has been attracting a huge number of complaints. Picture: James Mackenzie

A driver has reported victory in his efforts to take on the operators of an Inverness car park that has attracted a flurry of complaints.

The Courier previously reported how complaints have been mounting over procedures at the car park at the Rose Street Retail Park in Inverness, operated by Britannia Parking.

Dozens of drivers voiced their concerns both about their experience in the car park itself and in trying to deal with the company when many believed they had been wrongly fined for non payment of tickets.

David Scott was among those who previously told how he had properly paid for a parking ticket at the site but still received a fine.

He says he has now received a letter of apology from the company after complaining.

"Britannia Parking finally admitted it was a mistake that they fined me for supposedly not paying," he said. "I bet there are hundreds of people who have been unfairly fined at Rose Street.

David Scott with the parking fine he received.
David Scott with the parking fine he received.

"People may feel it's pointless contacting the company and trying to debate the matter but it just shows that it can pay off. But if I didn't have proof that I paid by card then would they have believed me?"

In the letter Britannia say they are investigating the issue to avoid further issues: "We have discovered a technical issue with the pay machine on site which meant that your parking transactions made to the affected machine were not being received by our back office system.

"We have managed to rectify this issue and your parking transaction data has now been uploaded and parking charge notice has been cancelled.

"We have removed your personal data from our system, which was your full name and address.

"No further action is required from yourself.

"If the notice has been paid, a full refund will be processed. If you paid by cheque, please email DPT@britpark.com and provide us with your bank details so we are able to process a refund via a BACS transaction.

“We are completing a full investigation as to why we are not receiving the machine transactions, to prevent a re-occurrence of this issue happening again.

“We sincerely apologise for any inconvenience that may have been caused.”

Questions remain about how many such apology Britannia has had to send out and whether the company has or will cancel all fines issued as a result of the faulty machine.

Above all, how many people have faced the worry and stress of being incorrectly fined?

Britannia Parking has been contacted for comment.

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