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Care home in Nairn closed to new admissions

By Donald Wilson

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A NAIRN care home has had a complaint upheld against it after a patient was left in agony from a broken arm for a week.

The Manor Care Home, in Cawdor Road, has been closed to new admissions since the findings of the Care Inspectorate.

Karen Cowan, from Stornoway, made the complaint after concerns about her brother Ali Macdonald.

Her 50-year-old brother was severely brain damaged after a motor cycling accident.

The care home, run by Mealmore Care Homes, has apologised to the family and suspended two members of staff with one since being sacked.

A spokesman for Manor Care Centre said: “We are focused on ensuring everyone at Manor Care Centre receives the highest standards of personalised, quality care and support, so we are extremely disappointed that standards have fallen short in this case.

“There was delay in treating one of our residents for an injury sustained while in our care. As soon as management was made aware of the incident we immediately sought medical assistance for our resident and worked closely with the Care Inspectorate and Adult Support and Protection (ASP) in joint investigations.

“Two staff members were suspended as soon as the incident came to light and one has since been dismissed from our employment following investigation.

“We apologise again to the resident and their family for the injury sustained while in our care and for the distress caused during this experience. We can reassure the families of our residents that this situation has not been taken lightly, and the safety, comfort and well-being of our residents remains our top priority.

“Following the incident, we received three requirements from the Care Inspectorate. We immediately took measures to address the points and an action plan was put in place. This has now been completed and sent back to the Care Inspectorate with an invitation to revisit the home for further review.”

A spokesman for the Care Inspectorate said: “We continue to monitor this service.

"Everyone in Scotland has the right to good quality, safe care. Anyone with a concern about a care service can contact us on 0345 600 9527."

A spokesman for NHS Highland said: " The manor is closed to admissions due to poor Care Inspectorate grades and therefore we are not placing new residents in the home at this time. We will communicate directly with existing residents, their families and staff should any further actions be required."

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