Calls continue to come in to Highland Council’s coronavirus helpline
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A high number of calls to Highland Council’s dedicated Covid-19 helpline continue to be dealt with on a daily basis, the local authority says.
The service on 0300 303 1362 has been set to give assistance on urgent coronavirus issues and to collect details of individuals and community groups looking to provide volunteering support.
There is a separate helpline for anyone who receives a Shielding letter from the NHS requiring them to self- isolate for 12 weeks, on 01349 886669.
On average the council says it is now dealing with 200 calls a day to it helpline, with staff and volunteers from Eden Court having dealt with just short of 3000 calls since it was launched on March 25.
The majority of calls have been about seeking support for businesses, along with enquiries about how to volunteer.
The helpline is normally open between 8am and 6pm Monday to Friday, but for to the Easter holiday weekend the hours tomorrow (Friday) and Monday will be 10am-4pm. All calls are free.
The council has also issued a reminder to people that they can use online forms to make payments, report problems and request a service 24 hours a day, 7 days a week.
These can be accessed by visiting www.highland.gov.uk
To make a payment: https://www.highland.gov.uk/pay
To report a problem: https://www.highland.gov.uk/report
To request a service: https://www.highland.gov.uk/request
