Inverness Airport gets top marks for levels of service from Institute of Hospitality
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Staff at Inverness Airport have been recognised for delivering consistently high levels of hospitality and service.
Highlands and Islands Airports Limited (Hial), which owns the airport, said staff had been praised for their customer service as part of a review to renew the airport’s Hospitality Assured Accreditation.
Following an interim review of the airport last month, assessors from the Institute of Hospitality commended the team for putting customer satisfaction at the heart of what they do.
Work on the airport apron, runway, and plans to reconfigure the terminal building to help passenger flow, were also recognised.
Hospitality Assured is the quality standard of the Institute of Hospitality and is designed to encourage businesses to look at their operation, at every level, through the eyes of the customer.
Assessors were particularly impressed with Inverness Airport’s focus on obtaining customer feedback through various systems and surveys and acting on that feedback to improve the customer process.
On receiving the award, Inverness Airport general manager, Graeme Bell, said the Covid-19 pandemic had resulted in significant implications for air travel over the last two years.
"Inverness remained open as we continued to provide lifeline services to remote communities," he said.
"Our team continued to deliver improvements at the airport during that period and this latest accreditation from the Institute of Hospitality is proof that the team continues to put customer satisfaction at the forefront of everything we do.
"It is a testament to the hard work of colleagues that we have been recognised following such a challenging period and as we have adapted to the needs of our customers.
"We are all looking forward to welcoming more travellers back as we continue to recover from the effects of the pandemic and restrictions are lifted."
Progress being made on Inverness Airport rail station
