Towergate Insurance: A pillar of support for Highland businesses
Businesses of all types and sizes thrive amidst the Highlands.
However, these enterprises face unique challenges, from unpredictable weather to the complexities of operating in rural areas.
Towergate Insurance, a key player in the local insurance market, has established itself as a crucial partner for Highland businesses, providing tailored insurance solutions that address specific needs.
With bases in Inverness and Elgin, Towergate Insurance is proud to have served businesses of every size and type for over seven decades.
"We look after the insurance requirements for a mix of different sizes of businesses, from tradespeople or shops with a couple of employees to larger corporate entities with hundreds of employees and everything in between," said Gareth Vaughan Account Executive at Towergate.
From local shops to large corporations, each business requires bespoke insurance solutions to ensure they are adequately protected. Towergate’s ability to cater to this wide spectrum is a testament to its expertise and adaptability.
One of the standout aspects of Towergate Insurance is the team’s deep commitment to understanding the specific requirements of each business they serve.
Commercial Director, Andrew Jack said: "We help businesses understand the value of having the right insurance cover in place. It's easy to insure the bricks and mortar or the cars, but you also have to insure the business.”
Towergate Insurance Brokers is part of Ardonagh Advisory, which oversees the local insurance broking operations of the Ardonagh Group throughout the UK. Having such a vast network allows the team in Inverness and Elgin to tap into expert advice for clients quickly.
In addition to insurance propositions to clients, Ardonagh Advisory has many other businesses that can assist with other areas to support clients’ insurance requirements such as Life Insurance, Private Medical, Cash Plans, Credit Insurance, Property Rebuild Valuations, Health & Safety and Risk Management Support.
This comprehensive approach to insurance includes not just the physical assets but also the operational continuity and the people within the business. Increasingly, Towergate has seen a rise in demand for employee benefits, as business owners look to retain their workforce amid competitive pressures.
"We’re seeing a lot more people asking for employee benefits to help retain their staff," said Andrew.
In an era where employees expect more than just a pay slip, offering additional benefits can be crucial for recruitment and retention.
"Employees have got a different expectation now, and that's a good thing because the more aware they are of what they need, the better decision they can make about who they're going to work for,” he continued.
Ardonagh Community Trust (ACT) supports charitable activities, something that is very important to Towergate Inverness and Elgin, and it has supported several local charities over the last few years, raising over £12,000 so far between bake sales, quizzes, leg-waxing and crazy-golf playing.
Towergate Insurance’s roots in the Highlands run deep, with a history that spans generations. "I'm third generation in insurance broking; as my grandfather set up this business in the early '60s," shared Andrew.
This long-standing presence in the region has cultivated enduring relationships with clients, some of whom have been with Towergate for decades.
"We've got clients that have been with us for 50 years," he noted, underscoring the trust and loyalty that Towergate has built over time.
This legacy of trust is bolstered by Towergate’s commitment to customer service. So much so that the team recently retained its Investors in Customer’s (IIC) Gold Award. This is a 360-review conducted with reviews from customers, employees and management.
"A customer summed it up really well the other day, saying we're a 'one call sorts it all' service," recounted Gareth.
Clients appreciate being able to reach knowledgeable staff who understand their business and can provide immediate assistance.
Towergate Insurance Brokers stands as a pillar of support for Highland and Moray businesses. Its tailored insurance solutions, deep understanding of local needs, and commitment to customer service make it an invaluable partner in safeguarding the diverse enterprises that drive the region's economy.
Towergate offer a safe pair of hands where insurance broking is concerned, offering peace of mind that comes with comprehensive and reliable insurance coverage.
