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Inverness-based Ypeople Highland Aftercare takes steps to improve after critical inspection by the Care Inspectorate

By Ian Duncan

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A housing support service has already taken steps to improve in the wake of a critical report by the Care Inspectorate.

Inverness-based Ypeople Highland Aftercare was subject to an unannounced inspection in August.

It received “weak” assessments for leadership and staff team and “adequate” ratings for how well it supported people’s wellbeing and planning of care and support.

No manager was in post at the time and inspectors called for this to be rectified by October 29.

The report stated: “The vacant position had been advertised, however, it would inevitably take some time from recruitment to successful appointment.

“A high number of staff vacancies had also been advertised.

“Senior managers within the organisation were providing managerial support, and though travelling from some distance were reported to be providing very good support and encouragement to the new seniors and remaining staff team.”

The report also called for suitably qualified and competent persons to be working in the service in such numbers as are appropriate for the health, welfare and safety of service users.

In addition, it recommended effective quality assurance and monitoring procedures should be in place which “contributed to continuous service improvement, and early identification and remedial action where areas of improvement are highlighted”.

The report added: “This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS).”

Responding to the report Janet Haugh, Ypeople’s chief executive, said it has acknowledged the points raised and acted quickly to make improvements.

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