Inverness care home must make "urgent improvements", says inspectorate
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A CARE home for older people in Inverness must make urgent improvements in the care experienced by residents, inspectors have said.
The Care Inspectorate has served a formal Improvement Notice on Elmgrove Care Home following an inspection which raised serious concerns.
The notice lists five areas which it said require urgent improvement.
These include assessments of the care needs of individual residents every four weeks. Each resident must have a personal plan which is based on their needs and directs staff in how to meet them - in particular that they have food and fluid according to their needs.
The notice also said the care provider must be able to show that staff have the right skills and experience. And it must demonstrate that it monitors the quality of care and has a system of checks.
A spokesperson for the Care Inspectorate said: “The Improvement Notice we have issued clearly lays out the improvements we must see so that the care experienced by residents improves quickly.
“We are working closely with this care home and partners to support improvement. We will visit Elmgrove again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.
“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.
“Anyone with a concern can contact our helpline on 0345 600 9527."
