Southside Care Home in Inverness is praised for care during Covid as it is given a good rating for its care and support during the pandemic by officials from the Care Inspectorate
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An Inverness care home has been given a good rating for its care and support during the coronavirus pandemic.
Southside Care Home was subject to a short-notice announced inspection last month by officials from the Care Inspectorate.
It was the only area that was scrutinised at the premises in Southside Road.
It is registered to provide a care service to a maximum of 33 older people and there were 24 people living there at the time of the inspection.
While inspectors were at the two-storey converted Victorian town house overall feedback was positive although there were concerns about the level and quality of communication with several relatives stating it was not proactive.
In the area of supporting people’s health and wellbeing, inspectors stated: “We evaluated the service to be performing at a good level. There were a number of important strengths that clearly outweighed the areas for improvement.
“Staff treated people with compassion, dignity and respect and it was obvious that they knew the people they were caring for. Relatives spoke highly of staff.”
Infection control practices to support a safe environment for residents and staff was also rated good.
Inspectors stated: “The home had been refurbished and was clean, tidy and well-maintained. Communal living areas and the dining room had been configured to support people to physically distance. This meant that people were kept safe from the risk of cross infection.”
Staffing arrangements were also rated good, with inspectors adding: “There were enough staff to meet people’s health and care needs. We saw staff provide care and support with compassion, and heard meaningful conversations and interactions.”
At an inspection in August, one area for improvement related to individual plans of care and inspectors noted that the ones they saw were person-centred and goal-focused.
However, the report added: “While health and risk assessments were completed, the care plan was not always updated and the risk assessments were at times inaccurate.
“There was no evidence that people or their relatives were involved in regular reviews to ensure people’s health and care needs were being met. This area for improvement has not been met and will be evaluated at a future inspection.”
But the report pointed out the care home had implemented improvements to create an environment that was pleasant for everyone.
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