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Highland Council urges online shoppers to know their delivery rights and report concerns


By Neil MacPhail

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Get to know your delivery law.
Get to know your delivery law.

WITH the peak internet buying season upon us, shoppers are warned to know their rights and to report problems about unfair delivery surcharges, misleading claims and unjustified delivery restrictions.

Consumers and businesses looking to take advantage of Black Friday and Cyber Monday online sales in the lead up to Christmas can check out the dedicated website www.deliverylaw.uk for information about their rights on delivery charges, and how to raise complaints and report sellers who flout the rules.

The Delivery Law UK website has recently been refreshed and updated to ensure it has all the information, self-help guidance and reporting mechanisms for consumers, businesses and practitioners.

There is a new improved template complaint letter facility which can be tailored to the exact circumstances and sent by email, or printed off and posted, to raise the issues further with companies.

There are short videos to outline some of the issues and how the website can help, plus a simple and quick feedback form conveniently found at the foot of each page for users to convey their thoughts and suggestions.

The site is managed by Highland Council’s Trading Standards team on behalf of the Consumer Protection Partnership, a grouping that brings together a wide range of consumer protection and government bodies from across the UK.

David MacKenzie, trading standards manager at Highland Council explains: “Delivery Law UK is there to provide information and guidance on parcel delivery concerns including free delivery claims and exemptions, unexpected delivery surcharges, misleading information and restrictions on delivery areas.

"Consumer users can consider their rights using the information pages, utilise template letters to raise issues with companies, and make complaints to the appropriate authorities. Business users can ascertain their obligations as sellers and their rights as buyers. Other interested parties such as policy-makers, advisers and lawyers can access detailed information about delivery law.”

For consumer advice in Scotland contact Advice Direct Scotland on 0808 164 6000 or online www.consumeradvice.scot


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