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Five rules for safer travel published by ScotRail as face coverings become mandatory on trains


By Gavin Musgrove

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Customers making essential journeys must wear face coverings when travelling on Scotland’s rail network from Monday after the Scottish Government made their use mandatory on public transport.

ScotRail has issued five rules for safer travel on the railway network.
ScotRail has issued five rules for safer travel on the railway network.

The announcement by First Minister Nicola Sturgeon sets out the rules for the use of face coverings.

They will be compulsory for everyone in public areas in stations and on trains, apart from children under five and people with specific medical reasons.

To support customers, face masks will be available free of charge from Monday at all major stations for a limited period, to help people get used to the new normal for rail travel.

Staff across Scotland’s Railway have been provided with face coverings, masks, and visors to help keep them and customers safe.

ScotRail is also urging customers to take collective responsibility and continue following its five rules for safer travel, as the train operator warns it ca not guarantee physical distancing at all stages of a journey.

The five rules for safer travel are:

Do not travel if you feel unwell or have a temperature.

Travel away from the main commuting times (0700 – 0900 and 1600 – 1830) wherever possible, as trains will be busiest around then. The earliest and latest trains serve key workers, like NHS and care home staff.

If you think it’s not safe to board a train, don’t do it and wait for another service.

Wear a face mask or covering and, where possible, maintain physical distancing.

Be patient. You might not be able to board your first choice of train as physical distancing means most seats need to be left empty.

David Simpson, ScotRail Operations Director, said: “The position on face coverings is now absolutely clear and we are urging customers to take collective responsibility and follow the Scottish Government guidance on their mandatory use.

“We are doing everything we can to help customers get used to the changes in rail travel and that’s why, for a limited time, we will be providing face masks at all major stations. But Scotland’s Railway can’t guarantee physical distancing at all stages of a customer’s journey.

“The message remains the same as it has been since the start of the pandemic: only travel if your journey is essential and follow our five rules for safer travel. It will help to keep you, your fellow customers, and our staff safe.”

Customers can expect an increase in the time it takes to buy a ticket at a station and board a train, and there may be occasions over the coming months when boarding their normal train may not be possible in busier times.

Buying tickets in advance through the ScotRail app or website will reduce waiting time for customers.


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