Citizens Advice charity says it is experiencing a surge in the number of calls it is getting from Highland people in a frightened or distressed state in wake of coroanvirus pandemic
Citizens Advice Scotland’s (CAS) Inverness, Badenoch and Strathspey staff have reported a dramatic change in the nature of approaches by the public.
Some are “traumatised” by events, while there has been a sharp rise in callers displaying fear and anxiety over household finances they say.
Alasdair Christie, general manager for the local CAB, said it was difficult to quantify any increase in calls and messages as the service always runs at full capacity, but he admitted the last few weeks had been extremely demanding for staff.
“We’ve never had so many frightened callers before,” he said.
“It is people feeling very vulnerable and on the edge of despair.
“Our staff are dealing with it brilliantly, but it is extremely stressful for everybody.
“We’re dealing with hundreds of calls and messages. People worried about how they’re going to afford rent, debts, food and energy. Some are furloughed, some laid off completely. We even had somebody ring up to ask how she could get milk for her baby, with the supermarket shelves empty.”
Mr Christie, who is also Highland Council’s deputy leader, added: “Coronavirus is probably the most horrific thing many of us have experienced. We’re just at the beginning, but together we can get through it all.
“I think the key is for everybody to play a part and be that typical good, Highland neighbour.”
Coronavirus restrictions means CAB offices in Inverness’s Union Street and at Raigmore Hospital are currently closed.
However staff are continuing to deal with queries by email to enquiries@invernesscab.casonline.org.uk or, for emergencies, by phone on 07367 965244.
Related article: Citizens Advice Scotland launches new national advice helpline to boost service
