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Changes at Cradlehall Care Home in Inverness following mixed report from the Care Inspectorate – it followed an unannounced inspection with ratings ranging from weak to good in five areas

By Ian Duncan

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Cradlehall Court Care Home.
Cradlehall Court Care Home.

An Inverness care home has already taken positive steps to make improvements following a mixed report from the Care Inspectorate.

Cradlehall Care Home, in Cradlehall Court, was the subject of an unannounced inspection and assessed in a total of five areas – with ratings ranging from weak to good.

Areas which inspectors rated weak were supporting people’s wellbeing and how good the staff team was.

It received adequate ratings for its leadership and the care home’s setting however they said it was rated good for the planning of the care and support for residents.

The home is registered to provide a care service to a maximum of 40 older people, and 10 people with learning disabilities, and the provider is HC-One Limited.

It was described as a purpose-built building which was bright, set in its own grounds, with enclosed gardens to the rear.

A spokeswoman said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Inspectorate very seriously.

“We acknowledge there were areas where we fell short of the high standards our residents and relatives rightfully expect and deserve, and we have a comprehensive action plan in place to address this.

“We immediately acted on much of the feedback and have made significant improvements, including supporting our team with refresher training to ensure the highest standards of infection prevention and control and putting in place a more comprehensive cleaning

“We are committed to getting care right and we have appointed our highly experienced area quality director to the home manager position while we recruit for a qualified and highly capable permanent home manager to support the home into the future.

“The area quality director will be supported by the wider regional team as they continue to make and sustain improvements. We are updating all care plans in line with each resident’s needs, and we will also be upgrading the home’s environment, including repainting and reorganising rooms.

“We were heartened by the positive feedback in the report, highlighting that the care team were kind, caring and dedicated, that good communication was facilitated between residents and their loved ones, and that colleagues were responsive to residents’ needs and wishes.

“We are working closely with all relevant authorities and we look forward to the Care Inspectorate’s next visit where we expect they will note the ongoing positive changes at the home.”

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