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Cheshire House care home in Inverness is rated as ‘very good’ after a visit from the Care Inspectorate


By Neil MacPhail


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Cheshire House with its custom built facilities has a splendid riverside setting.
Cheshire House with its custom built facilities has a splendid riverside setting.

An Inverness care home for people with disabilities has received a “very good” rating after a visit from the Care Inspectorate.

Cheshire House in Ness Walk is run by the Leonard Cheshire Disability national charity.

The service is registered for up to 16 clients with physical and sensory impairment and/or learning disabilities.

Other services include a day care support and integrated housing support and care at home.

Cheshire House is purpose-built accommodation for disabled people, with accommodation in self-contained flats.

The inspector spoke with four clients and two of their family and staff and management, and observed practice and daily life.

They found that clients were fully involved and in control of their care and support, and that staff promoted their independence.

There were comprehensive health systems in place to ensure clients got the right care at the right time.

However clearer information needed to be sent to clients and their loved ones in respect of visiting rights when the care home was closed due to infection.

Leaders were found to be highly knowledgeable about those aspects of the service which required improvement.

Cheshire House was evaluated on a six point scale where one is unsatisfactory and six is excellent. Support for customer’s wellbeing and leadership both received fives, or “very good”, as did care to keep people free of infection.

The inspector reported: “Staff understood the importance of supporting customers to work towards their wishes, dreams and aspirations. We saw some really good examples of customers being supported to attend music concerts, holidays away and one customer had bought a very special vintage car. “


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