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Bosses at NHS Highland say positive steps being made to address bullying with strong take-up of healing process


By Val Sweeney

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NHS Highland chief executive Pam Dudek.
NHS Highland chief executive Pam Dudek.

A service set up to support individuals who suffered bullying or harassment while working for NHS Highland has had a strong take-up, according to health bosses.

Since the Healing Process was launched at the end of May, 154 people have registered.

It was established in response to recommendations of the independent review by John Sturrock QC on allegations of bullying and harassment within the health authority.

The process, funded by the Scottish Government, was co-produced by NHS Highland, trade union representatives and whistleblowers.

It is open for registrations until February and NHS Highland is urging anyone who feels they have suffered harm as a result of their past experience at the health authority to find out more about how the service can help them and is encouraging them to register.

A professional team with independent advisers has been put in place to manage and support individuals through the process, guiding them through a range of available options to find the most suitable solution for them.

Everyone signing up has access to one-to-one discussions (held remotely), independent psychological therapies and/or independent review panel discussions (held remotely).

People will also have the opportunity to receive a formal apology for the harm they have suffered.

The first completed outcomes from the process are due to be received by participants early next week and the anticipated timelines for the process going forward are now available via the healing process website, under latest news.

NHS Highland chief executive Pam Dudek, said: "We are pleased that so many people have registered with the Healing Process and would encourage those who have not yet done so to get in touch and find out more.

"We believe the service has a major role to play in helping people find a meaningful resolution to address their experiences whilst working for NHS Highland.

"We have been supportive of those who have experienced bullying and harassment, and we reaffirm that we are deeply sorry for the harm that has been caused."

Anyone who feels they would benefit from the Healing Process can contact the service at its dedicated website at www.healing-process.co.uk, or by emailing healingprocess@cmpsolutions.com, or by calling 03333 445892.

Related story: NHS Highland healing process for bullying victims is approved by board


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