Inverness Airport named best in Europe third year running
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Inverness Airport has been named the best European airport for its size for a third year running.
It was one of four major awards for the airport at the 2022 Airports Council International (ACI) Airport Service Quality (ASQ) Awards.
It was named the Best Airport under two million Passengers in Europe, with passengers recognising the team’s efforts in providing superior customer service.
The airport has also earned three other accolades – Airport with the Most Dedicated Staff in Europe, Easiest Airport Journey in Europe and Cleanest Airport in Europe.
Inverness Airport general manager, Graeme Bell, said he was proud of everyone at the airport.
"To win so many awards, and in particular winning the Best Airport under two million Passengers in Europe award for the third year in a row, is an outstanding achievement," he said.
"The fact that these awards are based on passenger feedback makes all four awards even more special.
"I am so extremely grateful for the significant effort of our teams, concessionaires, and operators at the airport to provide the best possible experience for our customers.
"Winning these four awards are a testament to their care, passion, and dedication to providing that industry-leading service every day."
The ACI ASQ initiative is the airport industry’s only global benchmarking programme.
The awards measure passenger satisfaction while they are at the airport. Taking place at nearly 400 airports worldwide, the ASQ program delivers an in-depth assessment of the quality of the customer service experience.
Most Dedicated Staff in Europe, Easiest Airport Journey in Europe and Cleanest Airport in Europe are new award categories introduced in 2022.
Luis Felipe de Oliveira, director general, ACI World, congratulated the team at Inverness Airport on its well-deserved award.
"This recognition was selected by passengers through ASQ’s unique and comprehensive methodology and demonstrates that the whole airport community is putting the passenger at the centre of all they do," he said.
“The ASQ program not only measures and benchmarks, but also provides airports of all sizes with an opportunity for continual learning and improvement to reach new heights in customer experience excellence.
"The new categories not only reflect the growth of the program but also the evolution of passenger needs.
"It is a non-negotiable—airports must listen closely to the voice of customers so we can continue to serve people and communities in a sustainable and resilient way. This is the way forward."
